FREQUENTLY ASKED QUESTIONS
Stuff You Absolutely Have To Know About Phoenix Comicon
- You need a badge to attend Phoenix Comicon.
A Membership is a Pass to the event. If you want to go to panels, the exhibitor hall, or anything at Phoenix Comicon you must have a Membership badge and wear it at all times.
- You can get autographs, photo ops, and attend celebrity panels at Phoenix Comicon, but nothing is guaranteed.
Autograph and Photo Op are now available for purchase on our Buy page.
- Cosplay is Not Consent.
Phoenix Comicon is firmly committed to providing a positive experience free of discrimination and bias. There is absolutely zero tolerance for any form of harassment. Speak out, speak up, and help keep cosplay comfortable and fun!
Guest Related Questions, Autographs, Photos and Lines
Can I buy Photo Ops now?
Yes! Solo and group photo ops as well as autographs are available now. You can purchase them here.
When will times be posted for photo ops and autographs?
Typically they are posted two weeks from the show when talent’s schedules are confirmed with them and their management.
Why are there service fees and how are they calculated?
It’s a tiered system based on the overall price of the items being purchased. Unfortunately, we do not have control over these as the service fees are assessed by our service and merchant providers to ensure that we have a smooth process for our attendee experience.
Am I guaranteed to get an autograph or photo op?
Although a membership badge is needed to attend Phoenix Comicon, a badge does not guarantee an autograph, photo op, or attendance at a panel. Capacity for all events is limited by the Fire Marshal and if any event or line reaches capacity, we will be unable to allow more people in. Autograph signing times depend on the guests’ schedule. Photo Ops will have a designated number that we can sell. Panel and Programming rooms have a designated number of seats and each attendee must be seated - there is no standing room for programming.
Lines happen, but we’re actively working to vastly improve how lines are handled and clearly communicate when something is nearing capacity.
Will I be charged for autographs?
We leave this entirely up to the guests.
Most comic book creators and authors do not charge for autographs, though some do ask for donations to various charities.
Most, if not all actors have a fee for purchasing autographs or will sell you a photograph, book or other item and then autograph that item for no additional charge. Prices are generally clearly posted at the guests table, but it doesn’t hurt to ask. Some guests have autograph pre-sales ahead.
Phoenix Comicon has no control over prices our guests charge. Autograph signing times and guest availability are determined by the guest. Phoenix Comicon strives to publish autograph and photo op schedules at least two weeks prior to Phoenix Comicon.
Can I take my photo with the guests at their tables?
We leave this up to the guest.
For most comic book creators, they typically allow fans to take photos with them at their booths. It is polite and respectful to ask prior to taking a photo.
The policy varies for actors. Each guest sets their own policy. They may not allow photos at their tables, they may allow it for a fee, or they may allow it for free. We strive to post their policy at their table when we have the information. It is polite and respectful to ask prior to taking a photo if it is allowed by the guest.
Phoenix Comicon also offers professional photo opportunities with many of the actors throughout the convention. These photos are taken by a professional photographer with a formal background, printed on an 8″x10″ glossy print that includes the Phoenix Comicon logo. These photo ops are typically limited and are available for sale online or onsite. Once the sales are live on our website, you can find the purchase links under “Buy.”
Do I have to wait in lines to meet guests?
The length of a guest’s line varies according to the popularity of a guest. Some guests have exceptionally long lines and it is not unusual to wait for quite some time in that line. Other guests have shorter lines. It is important that you weigh out the value of seeing one guest versus many guests. Phoenix Comicon strives to post the schedule of a guest prior to our event. While most guests will attend two or three days of our schedule, occasionally some are only able to attend one day. It is advised to attend more days of our event for the more guests you wish to meet.
The time you will have to meet a guest also varies. Expect to not have more than 2 minutes with a guest and understand some guests you may only have 15-30 seconds. It is a balancing act between managing a guest’s time with trying to have that guest meet as many fans as possible. When necessary, Phoenix Comicon will cap lines.
What is Phoenix Fast Pass?
A Phoenix Fast Pass is a level of Membership to Phoenix Comicon that includes Full Event access for all four days of the convention, plus Phoenix Fast Pass holders get dedicated line access for actor autographs and photo opportunities allowing you to spend less time waiting and more time experiencing the convention.
How do Fast Passes help Kids Need to Read?
100% of the proceeds from the first 100 Fast Passes sold for Phoenix Comicon 2016 will go directly to Kids Need to Read. We’re really excited about this!
Venue & Parking
Where does Phoenix Comicon take place?
Phoenix Convention Center
100 North 3rd Street
Phoenix, AZ 85004
Where can I park and how much is it?
Pre-paid parking options are posted here!
Do I need to pay to go to Phoenix Comicon?
Yes - to attend Phoenix Comicon, you need to purchase a Membership. This is your pass to the Convention. We have lots of different options whether you want to attend one day or all four days of the event. Memberships will be available mid-end November.
Do children get in free?
Children 2 years old and under are free with a paid adult (18+) and must be accompanied by an adult (18+) at all times at the event. They’ll receive a Child badge at Registration.
Limit two children per paid adult.
Can we purchase Phoenix Comicon Memberships on site during the event?
Yes! However, we recommend purchasing your memberships before then because they are limited and depending on demand, it may sell out. The prices increase the closer we get to the event.
Purchasing online before the convention saves you money and ensures that you can get in on the day(s) you want to be there! Memberships will be available mid-end November.
How do I pay for a Membership?
You can purchase your Membership with a Visa or Mastercard on the website or on site.
Registration is cashless. We will not accept cash for Memberships.
Will you be providing Media Passes?
We do offer Media and Press registration. This has already been completed as of April 2017.
How do I get my Membership?
If you purchase your Membership online by April 15th your badges will be shipped to you. After April 15th, please bring your barcode print out (or show the barcode on your smart phone) to Registration in the North building, room 120 CD to collect your badge.
I purchased a Membership for one day, but now I want to attend the entire event? What do I do?
You can just upgrade the membership at the event, or you can e-mail email@example.com, and we can upgrade your membership before the event.
When will my passes be mailed to me?
Passes are being mailed now, and they are mailed in batches as each day’s batch is completed and processed. You should see a tracking number in your account once your badge(s) have shipped.
What are the Phoenix Comicon hours?
The days of Phoenix Comicon are May 25 (Thursday) through May 28 (Sunday).
Programming and Exhibitor Hall Hours are as follows:
|Thursday||9:00 AM - 9:00 PM|
|Friday||9:00 AM - 9:00 PM|
|Saturday||9:00 AM - 9:00 PM|
|Sunday||9:00 AM - 4:00 PM|
Exhibitor Hall Hours
|Thursday||4:00 PM - 9:00 PM|
|Friday||10:00 AM - 7:00 PM|
|Saturday||10:00 AM - 7:00 PM|
|Sunday||10:00 AM - 5:00 PM|
|Thursday||10:30 AM - 11:30 PM|
|Friday||10:30 AM - 11:30 PM|
|Saturday||10:30 AM - 11:30 PM|
|Sunday||10:30 AM - 5:30 PM|
(Times are subject to change)
When should I get in line for panels?
Updated information will be provided soon
Do I need special tickets for any events at Phoenix Comicon?
Generally not. For most of our events, we have no special tickets or additional charges for attendees to participate. Any event that requires a special admission or ticket will be advertised as such on our website and in the program guide.
When will the schedule be final?
We’d love to say the schedule will be 100% complete and accurate a month before the convention, but the reality of scheduling hours of events means that until an event actually happens, we may have to make a change. We work VERY hard to minimize any last minute changes to programming and to make sure everything goes 110% according to plan, but sometimes an event will need to be canceled, moved or changed.
Is there adult programming?
“18+ programming” is indicated on the description for any panel specifically created for adults only. We reserve the right to check IDs at these events and to deny entrance or ask anyone under age to leave a panel that is marked as an 18+ event. Events, where alcohol is served will be strictly enforced and no one under 18 will be admitted.
Is there kids programming?
Absolutely! Phoenix Comicon is a family friendly event and many of our panels and activities are geared towards young fans.
There's something or someone I'd like to see at Phoenix Comicon. Who do I tell?
We love getting ideas and suggestions! Email our all knowing Oracle: firstname.lastname@example.org. Oracle will get your question or suggestion to the right person.
Reserved Seating Questions
Do all panels require an additional fee now?
No. All panels are still free to attend. We are offering a limited number of paid seats for panels in rooms 301A and 301BCD that can be purchased prior to the show.
Are all panels based on a lottery now?
No. The only panel with a lottery is Dick Van Dyke, given his overwhelming popularity and response. While it would be nice to simply have it be first-come-and-first-served we anticipate demand would exceed the room and hall capacity and would lead to crowd management and Fire Marshall issues. The lottery is the best, safest, and most fair way to handle demand for seating in the room for Dick Van Dyke’s panel.
Why does reserved seating exist?
We have had requests from attendees for a means to reserve seating ahead of time so they don’t have to wait in lines. Therefore, we decided to turn a very limited number of seats into reserved seating.
How will this affect ADA seating?
Reserved seating will not impact ADA or ASL seating. These will still be made available.
Why didn't attendees know that seats could be purchased prior to this week?
Our intent has always been to publish and promote the availability of reserved seating once the actor panels have been scheduled and confirmed by talent and their management.
Does my Fast Pass include a reserved panel seat? If not, why does it not include this?
At this time, the Fast Pass does not include a reserved panel seat. This pass only grants access to the Fast Pass lines for actor autographs and photo op sessions.
Dick Van Dyke Reserved Seating Questions
Why can't we just stand in line or stay in the room all day like at San Diego Comic Con? What about giving out wrist bands like at Star Wars Celebration?
The anticipated demand for Dick Van Dyke’s panel will exceed the Fire Marshall capacity of the room and the hallways with the way the Convention Center is built. There would be a massive potential for crowd management and safety issues. With these concerns in mind, we believe the paid guaranteed seating as well as the free lottery is the best, safest, and most fair way of handling the demand. We appreciate your understanding.
Why didn't PhxCC just use the entire 301 ballroom for big guests instead of limiting seats by having two panels at one time?
This was an option, however, it would then either limit the number of overall panels we could have or force us to put some actors in room 301A into smaller rooms, which could also lead to crowd management issues. We aim to maximize the space we have to be able to provide our attendees with as much programming as possible, while still following all rules set by the Fire Marshall.
Are all panels on a lottery now?
No. The only panel with a lottery is Dick Van Dyke, given his overwhelming popularity and response. The anticipated demand would exceed the room and hall capacity and would lead to crowd management and Fire Marshall safety issues. The lottery is the best, safest, and most fair way to handle demand for seating in the room for Dick Van Dyke’s panel.
Do media people get to pay and/or sign up for the lottery?
While we allocated four media jump seats for the Dick Van Dyke panel, those seats will be made available by invite only. All other media will need to purchase a seat or enter the lottery like all other attendees.
What if I get a seat through the lottery but my friend/significant other/sibling/child did not get a seat? Can they go with me? Can my child sit on my lap?
All seats require a seat reservation. Those with a child badge can sit on a parent’s lap, but all others will require a seat reservation, either won for free through the lottery or pre-purchased.
How will this affect ADA seating?
There is no impact to ADA or ASL seating. These will still be available. For the Dick Van Dyke panel if one purchases or wins a lottery seat they can contact email@example.com to request ADA or ASL seating and be accommodated.
Does my Fast Pass include a reserved panel seat? If not, why does it not include one?
At this time, the Fast Pass does not include a reserved panel seat. Fast Pass only grants access to the Fast Pass lines for actor autograph signings and photo op sessions just as it has in previous years.
Will panels be recorded and shared?
Over the past couple of years they have historically not be shared due to requests from the talent and/or their management. We are inquiring to get permission to post Mr. Van Dyke’s panel.
Why are there not overflow rooms with TVs to view panels?
As we did not anticipate the overwhelming popularity for Dick Van Dyke’s panel we did not have time or available rooms to schedule overflow rooms. In the history of our convention an actor panel has been at capacity very few times. This is something we will keep in mind to offer for future shows as we continue to grow.
What if people buy all the seats? Will there be no lottery? Will there still be seats?
We have allocated seats to purchase and we have allocated seats for the lottery, so not to worry! There will be a lottery regardless of the purchases.
What if people get tickets through the lottery and try to sell them?
While we hope this will not happen at all, we will take additional steps as necessary as we learn of people attempting to sell their seats online. We also encourage you to let us know if you see this occurring so we can investigate further and take necessary action.
I'd like to volunteer for Phoenix Comicon. How do I go about doing that?
As of December 2016, Square Egg Productions, LLC went to an entirely paid staff. There are no longer any volunteer positions available, however we do have positions available and posted online at www.square-egg.com. We encourage you to apply for any position you may be interested in!
My friend/I/my sibling/significant other used to volunteer. Why didn't they get a paid position?
After the transition from using volunteers to offering paid positions, staff positions needed to be reduced. Not everyone will receive a position should they apply and interview, but we encourage anyone and everyone to apply for any positions should they be interested in working for Phoenix Comicon. We currently have available positions in Operations, Talent Relations, and Programming available on square-egg.com.